Privacy Policy

This Privacy Policy applies when you use the Gearsh mobile application or website to request, book, or receive entertainment services.

It applies specifically to:

• Clients who book Artists through Gearsh
• Artists who offer services through Gearsh
• Guest Users who receive services booked by another User

A. Data We Collect

Gearsh collects personal information in three ways: information you provide, information collected when you use the platform, and information received from third parties.

1. Data You Provide

a. Account Information

• Full name
• Email address
• Phone number
• Login credentials
• Profile photo
• Payment method details (processed securely by third-party providers)
• User preferences and settings

b. Demographic Information

• Age or date of birth (to verify eligibility)
• Gender (optional, where relevant for analytics or features)

c. Identity Verification Information

• Government-issued ID (ID card, passport, or equivalent)
• Selfie or photo for verification
• Verification status (displayed as a verification tick)

d. User Content

• Ratings and reviews
• Feedback and support messages
• Uploaded images or documents

2. Data Collected When You Use Gearsh

a. Location Data

• Approximate and/or precise location (with permission)
• Event location and Artist location

This data is used to calculate distance, display maps during booking, and automatically calculate travel and accommodation costs.

b. Booking & Transaction Information

• Booking details (date, time, location)
• Distance travelled
• Fees paid and payout amounts
• Cancellation history

c. Usage & Device Data

• App usage statistics
• Device type, operating system, and IP address
• Log and crash data

d. Communications Data

• Messages exchanged via the platform
• Support communications

3. Data from Third Parties

Gearsh may receive data from payment processors, identity verification providers, fraud prevention services, and law enforcement or regulators where legally required.

B. How We Use Personal Information

Gearsh uses personal data to:

• Create and manage user accounts
• Enable bookings between Clients and Artists
• Calculate pricing, distance, and additional costs
• Process payments and payouts
• Verify identity and prevent fraud
• Provide customer support
• Improve platform performance and features
• Communicate policy updates and service notices
• Comply with legal and regulatory obligations

C. Core Automated Processes

Gearsh uses automated systems to:

• Match Clients with suitable Artists
• Calculate booking prices and travel costs
• Detect fraudulent or suspicious activity

D. Cookies & Similar Technologies

Gearsh uses cookies and similar technologies to authenticate users, remember preferences, analyze platform usage, and improve performance. Users may manage cookie preferences through their device or browser settings.

E. Data Sharing & Disclosure

Gearsh may share personal information:

• With other Users — booking-related details (name, event details, location)
• With Service Providers — payment processors, identity verification partners, cloud hosting and analytics providers
• For Legal Reasons — compliance with laws, court orders, or regulatory requests; investigation of fraud, disputes, or safety incidents

F. Data Retention & Deletion

Gearsh retains personal data only as long as necessary to provide services, meet legal, tax, and regulatory requirements, and resolve disputes or enforce agreements.

Users may request account deletion through the app. Some data may be retained where legally required or necessary for fraud prevention.

Users may:

• Access and update personal information
• Control location permissions
• Manage communication preferences
• Request copies of their data
• Request deletion or restriction of processing

A. Data Controller

Gearsh is the data controller responsible for personal information processed through the platform.

B. Legal Basis for Processing

We process personal information based on:

• Contractual necessity
• User consent
• Legal obligations
• Legitimate business interests (such as safety and fraud prevention)

C. Data Transfers

Gearsh may process or store data on secure servers located outside your country, subject to appropriate safeguards.

D. Updates to This Privacy Policy

Gearsh may update this Privacy Policy from time to time. Continued use of the platform constitutes acceptance of the updated policy.

For privacy-related questions or requests, contact Gearsh support through the app.